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Description and Price of the Goods

The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.

Individual product prices on the Hardware Supplies Online web site are inclusive of  VAT.

No value added taxes refund system for non-EU residents is currently available from Hardware Supplies Online for online or phone purchases.

If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.

If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4 below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).

Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If within 14 days of accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:

• Cancelling your order for the mis-priced goods and reconfirming your order at the amended prices
• Placing a new order for alternative products;
• Cancelling the whole of your order; or

If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions above then:

1. If all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and the Supplier will refund or re-credit you for any sum you have paid for those goods; or
2. If only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.

To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.

In addition to the price, you may be required to pay a delivery charge for the goods. Please use the table below for details of delivery charges to mainline England and Wales. We apologise that there may be an extra surcharge for deliveries to some areas of Scotland. Unfortunately we do not deliver to Eire and Northern Ireland. If there are any exceptions to the following deliver charges we will advise you when we contact you to confirm your order.