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  • Door Handles
  • Lever on Rose
  • Lever Privacy on Backplate
  • Lever Latch on Backplate
  • Lever Lock On Backplate
  • Lever Euro Lock On Backplate
  • Lever on Backplate
  • Lever on Inner Plate
  • Door Knobs
  • Mortice Knobs
  • Rim Knobs
  • Centre Door Knobs
  • Wooden Knobs
  • Pull Handles and Accessories
  • Pull Handles
  • Back to Back Fixings
  • Handle Sets and Dorpacs
  • Door Handles Packs
  • Other Door Handles
  • Shop by Brand
  • Atlantic
  • Deanta
  • LPD
  • Carlisle Brass
  • Zoo Hardware
  • Spira Brass
  • Frisco
  • Locks
  • Sash Locks
  • Dead Locks
  • Bathroom Locks
  • Rim Locks
  • Digital Locks
  • Latches
  • Door Latches
  • Tubular Latches
  • Night Latches
  • Latch Packs and Sets
  • Gate Latches
  • Bolts
  • Flush Bolts
  • Surface Bolts
  • Dead Bolts
  • Other Bolts
  • Thumbturns
  • Turn and Release
  • Privacy Furniture
  • Coin Release
  • Disabled Thumbturn
  • Thumbturn - RackBolt
  • Shop by Brand
  • Atlantic
  • Carlisle Brass
  • Zoo Hardware
  • Spira Brass
  • Frisco
  • Deanta
  • LPD
  • Door Cylinders
  • 5 Pin Cylinders
  • 10 Pin Cylinders
  • 15 Pin Cylinders
  • Single Cylinders
  • Double Cylinders
  • Cylinder and Turn
  • Escutcheons
  • Euro Escutcheons
  • Key Escutcheons
  • Shop by Brand
  • Atlantic
  • Carlisle Brass
  • Zoo Hardware
  • Spira Brass
  • Frisco
  • Plates
  • Cover Plates
  • Kick Plates
  • Push Plates
  • Finger plates
  • Back Plates
  • Forend & Strikes
  • Other Accessories
  • Rebate Kits
  • Spindles and Sleeves
  • Roses
  • Back to Back Fixings
  • Shop by Brand
  • Atlantic
  • Carlisle Brass
  • Zoo Hardware
  • Spira Brass
  • Cabinet Pulls and Handles
  • Cabinet & Cupboard Pulls
  • Cabinet & Cupboard Handles
  • Cabinet & Cupboard Knobs
  • Cabinet & Cupboard Accessories
  • Cabinet & Cupboard Catches
  • Cabinet & Cupboard Hinges
  • Cabinet & Cupboard Brackets
  • Cabinet & Cupboard Hooks
  • Other Cabinet Hardware
  • Window Fittings
  • Shop by Brand
  • Atlantic
  • Carlisle Brass
  • Zoo Hardware
  • Spira Brass
  • Frisco
  • Numerals & Signage
  • Door Signage
  • Numerals
  • Letters
  • Door Stops
  • Wall Mounted
  • Floor Mounted
  • Door Closers
  • Fixed Power
  • Adjustable Power
  • Concealed Closers
  • External Door Furniture
  • Door Viewers and Chains
  • Door Knockers
  • Ring Drop Pulls
  • Bell Pushes
  • Other Accessories
  • Sliding Door Accessories
  • Fire & Seals
  • Accessories and Spares
  • Pewter Range
  • Shop by Brand
  • Atlantic
  • Carlisle Brass
  • Zoo Hardware
  • Frisco
  • Spira Brass
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  • Door Handles and Knobs
    Door Handles
    • Lever on Rose
    • Lever Privacy on Backplate
    • Lever Latch on Backplate
    • Lever Lock On Backplate
    • Lever Euro Lock On Backplate
    • Lever on Backplate
    • Lever on Inner Plate
    Door Knobs
    • Mortice Knobs
    • Rim Knobs
    • Centre Door Knobs
    • Wooden Knobs
    Pull Handles and Accessories
    • Pull Handles
    • Back to Back Fixings
    Handle Sets and Dorpacs
    • Door Handles Packs
    • Other Door Handles
    Shop by Brand
    • Atlantic
    • Deanta
    • LPD
    • Carlisle Brass
    • Zoo Hardware
    • Spira Brass
    • Frisco
  • Locks, Latches & Bolts
    Locks
    • Sash Locks
    • Dead Locks
    • Bathroom Locks
    • Rim Locks
    • Digital Locks
    Latches
    • Door Latches
    • Tubular Latches
    • Night Latches
    • Latch Packs and Sets
    • Gate Latches
    Bolts
    • Flush Bolts
    • Surface Bolts
    • Dead Bolts
    • Other Bolts
    Thumbturns
    • Turn and Release
    • Privacy Furniture
    • Coin Release
    • Disabled Thumbturn
    • Thumbturn - RackBolt
    Shop by Brand
    • Atlantic
    • Carlisle Brass
    • Zoo Hardware
    • Spira Brass
    • Frisco
    • Deanta
    • LPD
  • Cylinders and Escutcheons
    Door Cylinders
    • 5 Pin Cylinders
    • 10 Pin Cylinders
    • 15 Pin Cylinders
    • Single Cylinders
    • Double Cylinders
    • Cylinder and Turn
    Escutcheons
    • Euro Escutcheons
    • Key Escutcheons
    Shop by Brand
    • Atlantic
    • Carlisle Brass
    • Zoo Hardware
    • Spira Brass
    • Frisco
  • Hinges
    • Ball Bearing Hinges
    • Lift Off Hinges
    • Butt Hinges
    • Parliament Hinges
    • Washered Hinges
    • Fire-Rated Hinges
    • Concealed Hinges
    • Antique Hinges
    • Thrust Bearing Hinges
    • T Hinges
    • Cabinet & Cupboard Hinges
    • Other Hinges
  • Handle and Lock Accessories
    Plates
    • Cover Plates
    • Kick Plates
    • Push Plates
    • Finger plates
    • Back Plates
    • Forend & Strikes
    Other Accessories
    • Rebate Kits
    • Spindles and Sleeves
    • Roses
    • Back to Back Fixings
    Shop by Brand
    • Atlantic
    • Carlisle Brass
    • Zoo Hardware
    • Spira Brass
  • Cabinet Hardware
    Cabinet Pulls and Handles
    • Cabinet & Cupboard Pulls
    • Cabinet & Cupboard Handles
    • Cabinet & Cupboard Knobs
    Cabinet & Cupboard Accessories
    • Cabinet & Cupboard Catches
    • Cabinet & Cupboard Hinges
    • Cabinet & Cupboard Brackets
    • Cabinet & Cupboard Hooks
    • Other Cabinet Hardware
    • Window Fittings
    Shop by Brand
    • Atlantic
    • Carlisle Brass
    • Zoo Hardware
    • Spira Brass
    • Frisco
  • Door Accessories
    Numerals & Signage
    • Door Signage
    • Numerals
    • Letters
    Door Stops
    • Wall Mounted
    • Floor Mounted
    Door Closers
    • Fixed Power
    • Adjustable Power
    • Concealed Closers
    External Door Furniture
    • Door Viewers and Chains
    • Door Knockers
    • Ring Drop Pulls
    • Bell Pushes
    Other Accessories
    • Sliding Door Accessories
    • Fire & Seals
    • Accessories and Spares
    • Pewter Range
    Shop by Brand
    • Atlantic
    • Carlisle Brass
    • Zoo Hardware
    • Frisco
    • Spira Brass
  • All Electric
    • Sockets
    • Switches
    • Fuses
    • Plates
    • Telephone & TV
    • Other Electricals

Returns Policy

Returns

We will accept whole orders, except special orders, back in the original packaging for whatever reason within 3 days of receipt. You will need to return the goods back to us at your cost via your chosen courier, and a 30% handling charge will be deducted from your refund. We do not accept part order returns. Orders have to be checked to make sure you are satisfied with the products in 3 days from the time of receipt of the goods and we have to be notified of any damages or discrepancies within the 3 day period.

We are unable to accept returns on furniture orders due to a change of mind. We can only accept returns if the product has a manufacturing fault or discrepancy. This is due to once the item has been opened, it is no longer classed as a new product.

Please let us know prior to the return of the products if they have been worked on or used, this is classed as acceptance and will not be eligible for return at this point.

All credits will be processed within 28 days. Please note that we can only refund delivery costs if the return is a result of our error. If you decide to cancel your order before delivery for whatever reason, except special orders, a £15 administration charge applies. If an order has been dispatched further charges may apply. In the case of a verbal order we will always read back your order at the time, and your agreement will form a contract.

In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage. Once the items have been signed for on the POD this is accepting them as delivered and supplied in good condition unless otherwise stated. If they have been signed for and we are not notified of any damage within the 3 days, we will be unable to offer any compensation or replacements on this.

Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. Items returned to us in a damaged condition will not be subject to refund, unless they were originally received damaged on the original consignment.

Return of product purchased under a special offer or promotion or as part of a bundle maybe subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundled or under a voucher promotion jointly with other products but Hardware Supplies Online will either: (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. Hardware Supplies Online reserves the right to get reimbursement of any promotional discounts applied on other products you purchased if such discounts were dependant on the purchase of the product(s) returned to us.

Order Cancellation

You have the right to cancel the contract at any time until the products gets shipped. If the products were a “special order” this right to cancellation does not apply.

To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the Contact Us section of our website, giving details of the goods ordered. Notification by phone is not sufficient.

Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost.

Received goods must be returned to the address: Hardware Supplies Online, 14 Marriott Close, Norwich, NR2 4UX

Or the warehouse that they were despatched from.

You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The order should be unopened and in its original packaging. In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with conditions 7 and 10, either collect the goods from you or ask you to return the goods to the Supplier in accordance with the Supplier's Returns procedure (see condition 10 below).

Once you have notified the Supplier that you are cancelling the contract, the Supplier will re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

The goods are unable to be cancelled during transit or loading. You will be required to refuse the goods and the delivery charge will still be issued if you wish to cancel the order during this stage and you are subject to the restocking fee.

Hardware Supplies Online reserves the right to cancel any accepted order prior to delivery at Hardware Supplies Online’s discretion (whether or not your credit card has already been charged) in the event of any material errors in connection with your order or the price or other conditions published in the Hardware Supplies Online store relevant to your order, or if any further verification of your credit conditions or records so warrants. If your credit card has already been charged and your order is cancelled, Hardware Supplies Online will immediately issue an appropriate credit to your credit card account.

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Sales: 01603 622261
Email: sales@hardwaresuppliesonline.co.uk

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